TeleTech (NASDAQ:TTEC – Get Free Report) and ExlService (NASDAQ:EXLS – Get Free Report) are both industrials companies, but which is the superior investment? We will compare the two businesses based on the strength of their analyst recommendations, dividends, profitability, valuation, earnings, institutional ownership and risk.
Earnings and Valuation
This table compares TeleTech and ExlService”s revenue, earnings per share and valuation.
| Gross Revenue | Price/Sales Ratio | Net Income | Earnings Per Share | Price/Earnings Ratio | |
| TeleTech | $2.14 billion | 0.03 | -$192.47 million | ($4.30) | -0.32 |
| ExlService | $2.09 billion | 2.69 | $251.02 million | $1.59 | 23.27 |
Volatility & Risk
TeleTech has a beta of 0.96, suggesting that its share price is 4% less volatile than the S&P 500. Comparatively, ExlService has a beta of 0.81, suggesting that its share price is 19% less volatile than the S&P 500.
Profitability
This table compares TeleTech and ExlService’s net margins, return on equity and return on assets.
| Net Margins | Return on Equity | Return on Assets | |
| TeleTech | -10.23% | 16.25% | 1.60% |
| ExlService | 11.17% | 30.61% | 15.66% |
Insider and Institutional Ownership
38.0% of TeleTech shares are owned by institutional investors. Comparatively, 92.9% of ExlService shares are owned by institutional investors. 59.4% of TeleTech shares are owned by insiders. Comparatively, 3.7% of ExlService shares are owned by insiders. Strong institutional ownership is an indication that endowments, hedge funds and large money managers believe a stock will outperform the market over the long term.
Analyst Ratings
This is a breakdown of current ratings and recommmendations for TeleTech and ExlService, as provided by MarketBeat.com.
| Sell Ratings | Hold Ratings | Buy Ratings | Strong Buy Ratings | Rating Score | |
| TeleTech | 1 | 2 | 0 | 0 | 1.67 |
| ExlService | 0 | 1 | 6 | 0 | 2.86 |
ExlService has a consensus price target of $44.50, indicating a potential upside of 20.29%. Given ExlService’s stronger consensus rating and higher probable upside, analysts plainly believe ExlService is more favorable than TeleTech.
Summary
ExlService beats TeleTech on 11 of the 14 factors compared between the two stocks.
About TeleTech
TTEC Holdings, Inc. operates as a customer experience (CX) company that designs, builds, and operates technology-enabled customer experiences across digital and live interaction channels. It operates through two segments, TTEC Digital and TTEC Engage. The TTEC Digital segment provides CX technologies for contact center as a service, customer relationship management, and artificial intelligence (AI) and analytics; creates and implements strategic CX transformation roadmaps; sells, operates, and provides managed services for cloud platforms and premise based CX technologies; creates proprietary IP to support industry specific and custom client needs; and offers CX consulting services. The TTEC Engage segment provides digitally enabled CX operational and managed services; delivers data-driven omnichannel customer care, customer acquisition, growth and retention services, tech support, trust and safety, and back-office solutions; and offers solutions for AI operations, including data annotation and labeling. It serves clients in the healthcare, automotive, government, financial services, communication, technology, travel, logistics, media and entertainment, e-tail/retail, and transportation industries with operations in the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, South Africa, Thailand, and the United Kingdom. The company was formerly known as TeleTech Holdings, Inc. and changed its name to TTEC Holdings, Inc. in January 2018. TTEC Holdings, Inc. was founded in 1982 and is headquartered in Greenwood Village, Colorado.
About ExlService
ExlService Holdings, Inc. operates as a data analytics, and digital operations and solutions company in the United States and internationally. The company operates through Insurance, Healthcare, Analytics, and Emerging Business segments. It also provides digital operations and solutions and analytics-driven services, such as claims processing, premium and benefit administration, agency management, account reconciliation, policy research, underwriting support, new business acquisition, policy servicing, premium audit, surveys, billing and collection, commercial and residential survey, and customer service using digital technology, artificial intelligence, machine learning, and advanced automation; digital customer acquisition services using a software-as-a-service delivery model through LifePRO and LISS platforms; subrogation services; and Subrosource software platform, an end-to-end subrogation platform. In addition, the company offers health care services related to care management, utilization management, disease management, payment integrity, revenue optimization, and customer engagement. Further, it provides financial planning and analysis, management reporting, forecasting and decision support, data management, regulatory reporting and risk, and compliance services; reservations, customer, and fulfilment services; freight billing, collections, claims management, freight audit, freight scheduling, supply chain management, and revenue assurance services; residential mortgage lending, title verification and validation, retail banking and credit cards, trust verification, commercial banking, and investment management; merchandising, pricing, and demand forecasting; and digital operations and solutions. The company offers predictive and prescriptive analytics in the areas of customer acquisition and lifecycle management. ExlService Holdings, Inc. was founded in 1999 and is headquartered in New York, New York.
Receive News & Ratings for TeleTech Daily - Enter your email address below to receive a concise daily summary of the latest news and analysts' ratings for TeleTech and related companies with MarketBeat.com's FREE daily email newsletter.
